- All items listed on our web site are normally in stock and available to ship within one business day (M-F). However, if you do not see a specific item or size, etc. please call or check back again later as most products are in a continuous production cycle and should be available again soon.
- All small packages are shipped via UPS and transit times will vary depending on location.
- Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When an item(s) ships an order shipment email with tracking info will also be sent.
Return Policy (Online Customers)
BlackJack Tire Supplies works hard to make sure all our products are of industry leading quality. However, sometimes something goes wrong and we want to make it right immediately. If the item you received is not the item you ordered or it is damaged/defective in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the price you paid along with any shipping costs. If you bought the item from one of our distributors, please return the item to that distributor.
If you decide you need to return a product for any reason please contact us for an RGA (Returns Goods Authorization) form.
Requesting a RGA Return Form
If you need to make a return, please take the following steps:
- Before returning any products please contack us at 816-872-1158 or email@example.com to receive an return goods authorization (RGA) number. Packages that are shipped to us without an RGA number will be refused and returned to the sender.
- Ship the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or other quality padding and place in an appropriate box. The item must be securely wrapped inside the box during transport as we cannot be responsible for shipping damages. Please obtain tracking information in case the package is lost in transit. Do not mail any returns.
- Clearly label all packages with your RGA number and include a note containing your name, shipping address, phone number, and reason for the return (including information about the application for defective returns). Please include a copy of the original invoice if possible as well.
- Products must be returned prepaid - we do not accept COD shipments.
All refunds will be issued as a credit on your account. This credit may be used on all future orders.
Send all returns and exchanges to:
BlackJack Tire Supplies Attn: Returns
18872 Hwy 169 N
St Joseph, MO 64505